Privacy Policy
Effective Date: 03-02-2023
HELP THINGS PRINTERS (“we,” “our,” or “us”) operates as a third-party printer repair service provider, committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and disclose your personal information when you engage with our services, visit our website, or interact with us in any other way.
1. Information We Collect
We may collect the following types of personal information:
a. Personal Information Provided by You
When you use our services, contact us, or visit our website, we may collect:
• Contact Information: Full name, email address, phone number, and mailing address.
• Service Information: Details about your printer, including the make, model, and serial number, as well as repair history or other issues related to the service provided.
• Payment Information: Credit/debit card details or other payment methods used for service transactions.
• Communication: Any messages or communications you send to us, including emails, inquiries, or feedback.
b. Automatically Collected Information
When you visit our website, we may automatically collect certain data about your device and browsing activity:
• Device Information: IP address, browser type, and device identifiers.
• Usage Data: Pages visited, time spent on the website, and referring/exit URLs.
• Cookies: We may use cookies to enhance user experience and collect site analytics. You can manage your cookie preferences through your browser settings.
2. How We Use Your Information
We use the personal information we collect for the following purposes:
• Service Delivery: To provide printer repair services, including diagnostics, repairs, and customer support.
• Payment Processing: To process payments for services and send you related transaction details.
• Communication: To contact you regarding your service request, respond to inquiries, and send updates or important notices.
• Marketing and Promotions: With your consent, we may send promotional emails about new services, discounts, or relevant industry updates. You can opt out at any time.
• Website Improvement: To monitor and improve the performance of our website and enhance user experience.
• Legal Compliance: To comply with applicable laws and regulations, including accounting, tax, and legal obligations.
3. Sharing of Information
We do not sell, rent, or trade your personal information. However, we may share your information under the following circumstances:
• Service Providers: We may share your information with trusted third-party service providers who assist us in providing our services, such as payment processors, IT support, or logistics companies. These third parties are required to safeguard your information and only use it to provide services to us.
• Legal Requirements: We may disclose your information if required to do so by law, in response to a valid legal request, or to protect our rights, property, or the safety of others.
• Business Transfers: If our company undergoes a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. You will be notified of any changes in ownership or the use of your personal information.
4. Data Security
We take reasonable measures to protect the security of your personal information. These measures include encryption, firewalls, and access controls to prevent unauthorized access, use, or disclosure of your data. However, please note that no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
5. Retention of Information
We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When your information is no longer needed, we will securely delete or anonymize it.
6. Your Rights and Choices
You have the following rights concerning your personal information:
• Access: You may request access to the personal information we hold about you.
• Correction: You may request that we correct any inaccuracies in your personal information.
• Deletion: You may request the deletion of your personal information, subject to legal or contractual obligations.
• Opt-Out of Marketing: You may opt out of receiving marketing communications from us by following the unsubscribe instructions in our emails or by contacting us directly.
• Cookie Management: You can control cookies through your browser settings. However, disabling cookies may affect the functionality of our website.
To exercise any of these rights, please contact us using the contact information provided below.
7. Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these third-party websites. We encourage you to read the privacy policies of any third-party sites you visit.
8. Children’s Privacy
Our services are not directed toward individuals under the age of 13, and we do not knowingly collect personal information from children under this age. If we learn that we have inadvertently collected personal information from a child, we will take steps to delete that information as soon as possible.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. We will notify you of any material changes by posting an updated version on our website, and the new policy will become effective upon posting.
10. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at:
HELP THINGS PRINTERS
30 N Gould St, STE R, Sheridan, WY 82801, United States
tel: (888) 918-5877